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Senior Service Desk Technician – 1174871

What you’ll be doing

As a Senior Service Desk Technician, you will be providing technical escalation and project implementation for all managed services customers, as well as providing IT support to all customers in a full and professional manner and assisting with documentation creation and hardware/software management.

  • Design, build and install systems for clients
  • Maintain client systems, updating, adding to, and improving.
  • Resolution of IT issues to service targets (remotely and on-site)
  • Build positive relationships with customers and working collaboratively within a team environment
  • Installation and configuration of client, server, and mobile software/apps at client location
  • Build, and configure new PCs, servers, and network devices to required specifications
  • Provide support for IT infrastructure components, including desktops, laptops, applications, and Saas/IaaS
  • Server support and maintenance task management
  • Constantly improving IT support skills and taking the latest certifications in Microsoft, Cisco, VMWare etc.

HELLO, I’M CATO, CAN I HELP YOU?

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