Customer Success Manager
Reference code: 1687349
Are you a highly motivated and relationship-driven individual seeking to make a significant impact in the software solutions industry? We are looking for a Customer Success Manager to join our dynamic team at the forefront of reshaping how organizations harness the power of cutting-edge technology.
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- Deep Product Understanding: Develop an in-depth understanding of our innovative products and services to provide expert guidance to our valued customers.
- Account Management: Act as the primary point of contact for customers, managing their accounts on both technical and business levels.
- Customer Support: Provide exceptional customer support by resolving issues and managing escalations when necessary.
- Product Onboarding: Assist new customers with end-to-end product onboarding, ensuring a seamless integration process.
- Success Planning: Develop and implement success plans to enhance adoption rates and overall customer satisfaction.
- Feature Utilization: Handle release notes and guide customers in utilizing new features effectively.
- Upsell Opportunities: Identify and lead upsell opportunities, contributing to both customer and company growth.
- Collaboration: Demonstrate strong collaboration and teamwork skills by working closely with sales, marketing, and product teams to ensure customer needs are met.
- Bonus Points: Experience selling to large enterprises, working on application/api/access cybersecurity solutions, or previous roles in devtool companies securing access.
- Additional Qualifications: A passionate self-starter with adaptability to a fast-changing environment, excellent interpersonal and communication skills, and an understanding of developer-focused products.
- Experience: Minimum of two years as a Customer Success Manager, five years as a Product Manager, or three years as a hands-on Software Engineer.