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Customer Success Manager – 1687349

Customer Success Manager – Revolutionize Software Solutions

Are you a highly motivated and relationship-driven individual seeking to make a significant impact in the software solutions industry? We are looking for a Customer Success Manager to join our dynamic team at the forefront of reshaping how organizations harness the power of cutting-edge technology.

What You’ll Do:

  • Deep Product Understanding: Develop an in-depth understanding of our innovative products and services to provide expert guidance to our valued customers.
  • Account Management: Act as the primary point of contact for customers, managing their accounts on both technical and business levels.
  • Customer Support: Provide exceptional customer support by resolving issues and managing escalations when necessary.
  • Product Onboarding: Assist new customers with end-to-end product onboarding, ensuring a seamless integration process.
  • Success Planning: Develop and implement success plans to enhance adoption rates and overall customer satisfaction.
  • Feature Utilization: Handle release notes and guide customers in utilizing new features effectively.
  • Upsell Opportunities: Identify and lead upsell opportunities, contributing to both customer and company growth.
  • Collaboration: Demonstrate strong collaboration and teamwork skills by working closely with sales, marketing, and product teams to ensure customer needs are met.

Core Requirements:

  • Bonus Points: Experience selling to large enterprises, working on application/api/access cybersecurity solutions, or previous roles in devtool companies securing access.
  • Additional Qualifications: A passionate self-starter with adaptability to a fast-changing environment, excellent interpersonal and communication skills, and an understanding of developer-focused products.
  • Experience: Minimum of two years as a Customer Success Manager, five years as a Product Manager, or three years as a hands-on Software Engineer.

What Sets You Apart:

  1. Technical Background: Yes, a technical background is preferred. Implementing tools/tech
  2. Customer Load: Initially, as the first hire, this position will handle customer success for the entire customer base.
  3. Goal/Objective: The primary objective is to manage the success plan of our customers, ensuring optimal product adoption and satisfaction.
  4. Customer Focus: A mix of technical and commercial individuals, with a focus on dev teams, product directors, and C-level executives (40/40/20).
  5. Compensation: Competitive salary + benefits, commission structure to be discussed.
  6. Current State of Customers: As the first hire, the focus will be on mapping and understanding current customers, and building the right pipeline for success.
  7. Reporting Structure: Directly reports to the CEO.
  8. Success Criteria: Building a stable success plan, driving customers to “green” status, and collaborating with the marketing team to enhance customer understanding.
  9. Tech Support: Technical support will come from R&D and solution engineering teams.

If you are ready to embark on a journey of reshaping the software solutions landscape, apply now to join our team and be part of the revolution!


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